Shipping policy

Effective Date: August 5, 2026

Thank you for shopping with us. We are committed to delivering your order safely and on time. Please read the following shipping policy to understand our delivery process, timelines, and related terms.

1. Order Processing

All orders are processed within 1–3 business days after the order is successfully placed and payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive shipping and tracking details, where applicable, via your registered email address or mobile number.

2. Shipping Time

Orders are generally delivered within 3–7 business days after dispatch, depending on the delivery location and courier service.

Delivery timelines may vary for:

Remote or rural locations
High-demand periods
Public holidays
Weather conditions
Courier service delays
Unforeseen circumstances

Please note that delivery estimates are indicative and may vary depending on the shipping address.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may offer free shipping on selected orders, products, or promotional periods. Any applicable shipping offer will be clearly mentioned on the website.

4. Order Tracking

Once your order has been shipped, you may receive a tracking number and courier details.

You can use the tracking information provided to monitor the status of your shipment.

If you have not received your tracking details within a reasonable time after dispatch, please contact our customer support team.

5. Delivery Address

Please ensure that your shipping address, contact number, and other delivery details are entered correctly while placing your order.

We are not responsible for delays or failed deliveries caused by:

Incorrect or incomplete address
Incorrect phone number
Recipient being unavailable
Refusal to accept the package
Inaccessible delivery location

If an order is returned to us due to an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply for re-shipment.

6. Delayed or Lost Shipments

Although we work with reliable shipping partners, delivery delays may occasionally occur due to circumstances beyond our control.

If your order appears to be delayed or lost in transit, please contact us with your order number. We will coordinate with the shipping partner and assist you as appropriate.

7. Damaged Package

Please inspect your package at the time of delivery.

If the package appears damaged, opened, or tampered with, please contact us as soon as possible and provide photographs/videos of the package and the products received.

This will help us investigate the issue with the shipping partner and determine the appropriate resolution.

8. Non-Delivery

If your order has been marked as delivered but you have not received it, please contact us immediately.

We may require you to provide additional information so that we can investigate the delivery with the courier partner.

9. International Shipping

If international shipping is available, delivery times and shipping charges may vary depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country, where applicable, shall be the responsibility of the customer unless otherwise stated.